A Case-study: Finding References to Product Development Knowledge from Analysis of Face-to-Face Meetings

摘要

The study aim was to identify references to knowledge in conversation to inform personal expertise skill profiles. Objectives were to notate instances of issues or claims that arise during the discussion meetings; and to locate any supporting evidence of knowledge that has impacted on the profitability of a product. The volunteer participant was an employee from BAE Systems. A video from face-to-face (F2F) meetings uncovered 140 instances identified as either an issue or claim. Indexing the path to existing content or identifying gaps has mapped the infrastructure in use. Insight is also provided into commercial success in the Defence industry.