Expert Forecasting for Telekom Malaysia's Decision Support System

摘要

Internet's growth over the last 20 years has been nothing short of phenomenal except more and more spectacular development witnessed. Living in the wired world together with rapid rise to prominence of using decision support system (DSS) in business, standalone systems are becoming obsolete. From layman to top management, the awareness of applying DSS in supporting them in making decision is becoming a apparent phenomena. With laurels of expert systems technology, researchers of Telekom Malaysia (TM) had developed an integrated expert system with forecasting decision support system, in assisting TM for forecasting, managing and monitoring TM employees' key performance indicator (KPI) which based on Balance Scorecard perspectives. This paper discusses, to name a few, about the expert forecast system's components, protocols and communication server, accompanied by its benefits to TM business operations and future related R&D works in planning.