EVALUATION OF ENTERPRISE TRAINING PROGRAMS USING BUSINESS PROCESS MANAGEMENT

摘要

The investment in human capital, by means of training delivered in enterprise, became an important constituent of enterprise competitiveness strategy. Consequently business managers require from their human resources managers, training departments, or even of consultants working in the field of training, the proofs of training investment yield in terms of tangible and intangible profits. To evaluate training in enterprise, two models predominate, namely the model of Kirkpatrick and that of Phillips. In this paper, we propose an approach of training project evaluation, based on business process management. It is an approach which fills the gaps raised in the literature and ensures an alignment between training activities and business needs.