ITIL-What's IT all about then? Cathy Wright - IT Asset Configuration Manager - British Telecom - (PPT)

摘要

Treat IT with intelligence and it will repay you. Understand its limitations and its strengths, and especially consider how that applies to your own environment. Don't look at it as a "magic bullet" - the higher your expectations, the more likely you are to fail. We really need to see some true life experiences, so write some papers!