Does Software Development come under the Total Quality Management umbrella?

摘要

We outline the four primary total quality management (TQM) concepts of fitness to standard, fitness to use, fitness of cost and fitness to latent requirement, and then discuss how each can be applied to software development although often under different names. We show how our research in four key areas: software metrics, software requirements engineering, software process improvement, and cost-benefit analysis can be related in turn to the four fitnesses of TQM. Drawing on extensive industrial collaboration, this paper demonstrates how each of these software engineering research areas can contribute to bringing software development under the TQM umbrella.