BUSINESS PROCESS REENGINEERING AT THE HOSPITALS:A CASE STUDY AT SINGAPORE HOSPITAL

摘要

As health care costs increase, there is a need for healthcare service providers to look for ways to contain costs and to achieve a higher efficiency at their operating facilities without sacrificing quality. This paper studies a case in employing business process reengineering techniques on one aspect of a health care service - surgical work. The system is simulated focusing on the processes that contribute to the effective functioning of an operating theatre.