A Pathway for Process Improvement Activities in a Production Environment: A Case Study in a Rework Department

摘要

In this study, we describe our experience in process improvement in a study of one of the foremost manufacturing firms in Turkey. The firm is faced with a large increase in its inventory of returned products. To arrive at solutions to the problem and suggest improvements in the system under consideration, we offer a three-phase methodology which consists of identifying all the sub-problems that lead to the main problem and then solving those sub-problems. Although their solution involves the use of well-known techniques, the uniqueness of the approach lies in offering a systematic methodology that unifies these techniques from different disciplines in a sequential and integrated fashion.