Representing Knowledge on the European Small Claims Procedure

摘要

In line with the SCAN project Consortium's objectives, there is the need to evaluate the implementation of the Regulation on the European Small Claims Procedure and the dissemination of the knowledge about this procedure among consumers and SMEs at the European level. At this aim a set of questionnaires were carried out and verified by the partners to the Consortium. In this paper we perform analysis of the process for collecting suggestions and extracting information from the questionnaires with the aim to evaluate the level of consumers' satisfactions regarding the European Small Claims Procedure framework.