INTEGRATING MAINTENANCE PERFORMANCE WITH CORPORATE BALANCED SCORECARD

摘要

The concept of balanced scorecard has created a lot of interest amongst the companies and strategists since its appearance in 1992. Companies, to get a balanced view of their business strategy performance are applying it and gradually, managers are trying to use this concept for efficient management of maintenance process. It is felt that balancing the different parameters of the scorecard alone will not be able to deliver the desired expectations of the management without integration of all strategic and performance parameters of the maintenance. Therefore, an integrated approach should also be applied to business strategy management, to overcome the non-optimisation of overall equipment effectiveness. In this paper, an integrated approach is applied linking the maintenance performance indicators with the corporate balanced scorecard.