PEOPLE DEVELOPMENT SYSTEM TO ENHANCE PROBLEM SOLVING CAPABILITIES IN IMPLEMENTING LEAN PROCESS MANAGEMENT: A CASE STUDY IN AEROSPACE COMPANY

摘要

Globalization and customers' expectations for higher quality services and products with competitive cost requires OEM's (Original Equipment Manufactures) in Aerospace, Automotive and Electronics Industries face various challenges such as fast deliveries when needed. Higher cost of operations is putting heavy demands on supplies to provide solutions with higher quality and reliability in order for them to be competitive and profitable. Supplies and solutions providers are challenged to improve their own operating cost and performance more effective and efficiently through strategic initiatives such as Lean Process Management (LPM) to driven wastages and losses in their manufacturing, administration and entire supply chain processes. It can be successfully implemented in any organization if be there is good commitment from top to bottom management. Human factor plays an important role in ensuring lean process management to be successful and provides good proposition for the success of the organization in the long run. One of the main elements of people is their problem solving capability (PSC) in identifying and eliminating wastages. So, this paper presents the conceptual framework and focuses on how this people development system can help organizations to enhance employees' capability in identifying and eliminating wastages continuously and effectively. By means of a case study that discusses the people development system (PDS) framework, the strategy used by the aerospace company for implementing lean process management, and the significant benefits that were accrued in manufacturing operations and meeting company goals by identifying and eliminating wastages. The data for this study were obtained through actual monitoring of a pilot study in aerospace manufacturing company. The pilot study was conducted to validate the people development system framework; and the results of the assessment were satisfying and many improvements have been done to achieve company goals by identifying and eliminating wastages. The obstacles, benefits, future work and improvement on implementing the people development system are also discussed.