A simple way to digest SPC

摘要

The purpose of this paper is to demonstrate a simple way of teaching an introduction to statistical process control (SPC) to associates using peanut M&M's. This paper contains the teaching guide. This teaching guide includes an overview of how to introduce each SPC tool, the general steps in constructing the SPC tool, and how to use M&M's to practice the SPC tool. This training is given as part of a two-day introduction to quality to all associates in an industrial distributor.