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USING SYSTEMS DYNAMICS MODELING TO EXPLORE INTERRELATIONSHIPS IN A PERFORMANCE MEASUREMENT SCORECARD

机译:使用Systems Dynamics Modeling探索性能测量记分卡中的相互关系

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This paper describes the development and use of a system dynamics model to explore interrelationships between performance measures in a mail return unit in a large telecommunications company. Specifically, the model was used to evaluate policy changes, evaluate "what if scenarios, and explore cause-and-effect linkages in outcome-focused performance measures. This application demonstrates the potential usefulness of system dynamics in effectively utilizing a performance measurement scorecard.
机译:本文介绍了系统动力学模型的开发和使用,以探讨大型电信公司邮件返回单位的性能措施之间的相互关系。具体而言,该模型用于评估政策变化,评估“如果是如何挑战以不同的绩效措施中的情况,以及探索原因和效应链接。该应用程序在有效利用性能测量记分卡中展示了系统动态的潜在有用性。

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