Banking back office processing behaviour: considerations on a process activity managed by capacity saturation policies

摘要

This speech proposal describes an example taken from a work-in-progress in which systems dynamics is used to reproduce and simulate some back office activities within a financial organization. The model does not support an initial hypothesis on its own but is meant for the estimation of potential financial losses originating from process behaviour dependent from volumes of items in processing as part of a wider Operational Risk Management exercise. By sampling and reproducing a key process activity, it has been possible to observe how a processing behaviour, optimised on capacity saturation by a traditional BPR approach, presents inefficiencies that are not otherwise intuit ively evident. The value of this application is in the modelling of personnel behaviour at changing work pressure and its dynamics and it present some observation regarding the personnel allocated to the activity and the overtime policy.