OPERATIONS STRATEGY AND IMPLEMENTING ICTS: THE RECIPE FOR SUCCESS

摘要

This paper considers the role of investments in ICTs in the operations strategies of firms. It discusses the nature of ICTs, their proposed benefits, and the lessons of successful implementation from a case study investigation. It finds that deep process and business knowledge by managers, user involvement in implementation, careful vendor selection, careful implementation partner selection, and superior human capital resources are key requirements for the firm to gain the benefits desired.