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CUSTOMER PERCEIVED TRANSACTION SATISFACTION WITH ELECTRONIC SERVICE ENCOUNTERS: A CRITICAL INCIDENT ANALYSIS OF BOOK PURCHASING AND STOCK TRADING ON THE WEB

机译：客户感知与电子服务遭遇的交易满意度：对网上书籍采购和股票交易的关键事件分析

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《Association for Information Systems Americas conference on information systems》|2002年||共6页
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中图分类计算技术、计算机技术;
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1. Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction [J] . Ingrid Y. Lina*, Anna S. Mattilab Journal of Hospitality Marketing & Management . 2010,第8期

机译：餐厅的服务景象，服务遭遇和顾客情感和满意度的一致性
2. The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators [J] . Chia-Lin Hsu, Kuo-Chien Chang, Mu-Chen Chen Information systems and e-business management . 2012,第4期

机译：网站质量对客户满意度和购买意愿的影响：作为中介者的娱乐性和流量感
3. Impact of the Quality of Banking Services for Plastic, Electronic Magnetic Cards on Customers Satisfaction and his Future-Purchasing Behavior: A Practical Study on A Number of Commercial Bank Customers in Amman [J] . Amjad Qwader Asian Economic and Financial Review . 2016,第2期

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4. CUSTOMER PERCEIVED TRANSACTION SATISFACTION WITH ELECTRONIC SERVICE ENCOUNTERS: A CRITICAL INCIDENT ANALYSIS OF BOOK PURCHASING AND STOCK TRADING ON THE WEB [C] . Association for Information Systems Americas conference on information systems . 2002

机译：客户感知与电子服务遭遇的交易满意度：对网上书籍采购和股票交易的关键事件分析
5. Perceived transaction satisfaction with electronic service encounters: A critical incident analysis of product-related services and pure services on the Web. [D] . Massad, Nelson. 2003

机译：对电子服务遇到的感知交易满意度：对产品相关服务和Web上纯服务的关键事件分析。
6. Analysis of the relationships among perceived service encounter qualityservice value satisfaction and behavioral intention for physical therapypatients [O] . Min-Seok Ko, Won-Hwee Lee 2017

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7. We develop a sequential trade model of Iceberg order execution in a limit order book. The Iceberg-trader has the freedom to expose his trading intentions or (partially) shield the true order size against other market participants. Order exposure can cause drastic market reactions (“market impact”) in the end leading to higher transaction costs. On the other hand the Iceberg trader faces a loss-in-priority when he hides his intentions, as most electronic limit order books penalize the usage of hidden liquidity. Thus the Iceberg-trader is faced with the problem to find the right trade-off. Our model provides optimal exposure strategies for Iceberg traders in limit order book markets. In particular, we provide a range of analytical statements that are in line with recent empirical findings on the determinants of trader’s exposure strategies. In this framework, we also study the market impact also market impact of limit orders. We provide optimal exposure profiles for a range of hightech stocks from the US SP500 and how they scale with the state-of-the-book. We finally test the Iceberg’s performance against the limit orders and find that Iceberg orders can significantly enhance trade performance by up to 60. [O] . Gökhan Cebiro˜glu, Ulrich Horst 100

机译：我们在限价订单簿中开发了冰山订单执行的顺序交易模型。 Iceberg-trader可以自由地揭露他的交易意图，或者（部分）屏蔽其他市场参与者的真实订单规模。订单暴露最终会导致市场反应激烈（“市场影响”），导致交易成本上升。另一方面，冰山交易员在隐藏他的意图时面临优先权损失，因为大多数电子限价订单都会惩罚隐藏流动性的使用。因此，冰山商人面临着找到正确权衡的问题。我们的模型为限额订单市场中的冰山交易者提供了最佳的风险敞口策略。特别是，我们提供了一系列分析性陈述，这些陈述与最近关于交易者暴露策略决定因素的实证研究结果一致。在此框架下，我们还研究了市场影响以及限价订单的市场影响。我们为来自美国标准普尔500指数的一系列高科技股票提供最佳曝光配置文件，以及它们如何随着本书的规模扩展。我们最终根据极限订单测试了冰山的表现，发现冰山订单可以显着提升贸易业绩高达60％。

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