UNDERSTANDING HIDDEN INTERDEPENDENCIES BETWEEN INFORMATION AND ORGANIZATIONAL PROCESSES IN PRACTICE

摘要

High-quality information is emerging as a competitive weapon in this information age. We recount one cross-functional team's effort to improve information quality through understanding interdependencies between information and organizational processes in practice. The team traced membership cancellation data and its process in a HMO. The team's root-cause analysis crystallized and operationalized their inquiry into the interdependencies. Their analysis also revealed major contributing factors of the interdependencies. We highlight the team's preliminary work as groundwork for further study.