PROCESS MANAGEMENT AND INFORMATION QUALITY: How IMPROVING INFORMATION PRODUCTION PROCESSES IMPROVES INFORMATION (PRODUCT) QUALITY

摘要

Information quality is outcome of managed processes. Defective data is the symptom of broken processes. Unnecessary redundant data and transforming interfaces reflect sub-optimized processes that contain waste and are sources where errors may be introduced. The goal of information quality is to eliminate waste of information scrap and rework, unnecessary processing, and to increase business effectiveness by increasing customer satisfaction (both in the organizations products and services, and in the information it provides to internal and external information customers). By managing the processes across the information value chains, one eliminates unnecessary costs, increases customer satisfaction and with it customer lifetime value.