Support of Electronic Services within the Public Sector

摘要

Electronic Services, like inquiry possibilities which are made available to citizens by administration authorities, are the most apparent proof of changes in the public sector because of modern information and communication technologies. Electronic Government causes an improvement of the relationship between administration, citizens and business. It includes all governmental measures at administrational levels (union, states and local governments) for qualitative improvements in citizen's different spheres of life and for optimization of business processes within the administration. 1. Introduction