IS/IT Investment Evaluation, Benefits Management and Outsourcing Issues in an Australian Government Agency

摘要

It has been shown that IS/IT investments in many organisations are huge and increasing rapidly every year and yet there is still a lack of understanding of the impact of the proper IS/IT investment evaluation processes and practices in these organisations. Thus, an in-depth case study of these practices and processes in a large government department, with a mix of insourced and outsourced IS/IT activities, was conducted. A number of issues have come from the analysis of the text data and the key issues are presented here in some detail.