An Analysis of Strategic Goals and Non-Functional Requirements in Business Process Management

摘要

Business processes' Non-Functional Requirements (NFR) can foster the strategic alignment in organizations. Our goal was to evaluate to what extent there are approaches that seek to support the modeling of business processes' NFR based on strategic goal-related information. To achieve this goal, we conducted a literature study based on systematic review concepts. As a result, we identified 19 works addressing strategic goals and business processes with NFRs. The most commonly used techniques are: i~* and Key Performance Indicators (KPI) for modeling strategic goals and Business Process Model and Notation (BPMN) for modeling business processes. According to our analysis, no approach fully addresses business processes' NFR based on strategic goals which was our primary question in conducting this study.