A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values

摘要

The authors propose a classification method of inquiry e-mails for describing FAQ (Frequently Asked Questions) and individual setting mechanism of judgment threshold values. In this method, a dictionary used for classification of inquiries is generated and updated automatically by statistical information of characteristic words in clusters, and inquiries are classified correctly to each proper cluster by using the dictionary. Thresh-old values are individually and automatically set by using statistical information.