IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT An Application of Grey Relational Analysis and Analytic Hierarchy Process

摘要

ERP system implementations are complex undertakings and many of them are unsuccessful. It is therefore important to find out what the critical success factors, or CSFs, are, that drive ERP project success. In the present article we identified 17 CSFs from the literature survey and the responses of questionnaire from various targeted respondents which include some of the International Inc.'s of ERP Vendors, ERP Customers and ERP implementing companies. Based on the ground theory of analysis these 17 CSFs are grouped with regard to Project Management (PM) knowledge areas of time, quality, cost, scope and expectation. And finally analyzed the questionnaire responses using Grey Relational Analysis and Analytic Hierarchy Process (AHP) for finding the CSFs contribution to the success of ERP project management. We further analyzed the set of questionnaire responses for a group that is unable to reach a compromise to make a decision.