People can be mean. People can say spiteful and hurtful things to us. But as the old saying correctly states, "Words can never harm you." But we let them. We let insensitive remarks made by our clients get under our skin and ruin a perfectly good day.We let these emotions spill over into our interpersonal work relations and lead us to mistreat our coworkers. We let these remarks color our personal relationships and adversely affect our marriages, relationships, even our desire to be with those we love. We, in turn, make hurtful comments to those we love and care for in response to the way we were treated. In short, too often we allow others to direct our lives—and often in a negative fashion.
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