Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment

摘要

In the beginning Help Desk support was directed towards Mainframe Programming, which included interpreting erro messages and debugging JCL. Our focus today is on providing support for a multitude of software, including presentation software and equipment, as wel as web page design and email support. The Student Computing Center at Texas A & M Universtiy has over 500 PCs with 24 hour access during the week.