Information Provision vs. Direct Services in User Support

摘要

Like others in the filed, technology service providers in the Indiana University (IU) School of Education face many demands despite limited resources. In Educttion Technology Services (ETS), we recognize that our efforts fall into two distinct servcie approaches: a personal, service-based approach and a broad, information-providion approach. These categories are not necessarily mutually exclusive, and in fact should be used together.