Modeling Coordination Work: Lessons learned from analyzing a cooperative work setting

摘要

In complex work settings the effort required to coordinate the distributed activities conducted by mutually interdependent actors is burdensome. Thus, it becomes relevant to address the possibility for designing computer-based mechanisms supporting the coordination activities. This paper discusses what a conceptual framework must provide to analysts and designers in order to support them in analyzing the coordination aspects of a work setting. The discussion is based on experiences from analyzing the coordination aspects of a large software design and test project by means of conceptual framework.