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IT Service Management IT Service Inventory

机译:IT服务管理IT服务库存

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Services Science is prevalent in academia, government, and industry across a range of disciplines. Services Science is evident in the field of Information Technology (IT) through the formalism of IT Service Management (ITSM), the Information Technology Information Library (ITIL), and ISO standard 20000. While there are standards, methods, research outcomes, and defined processes for IT Service Management, there is not a repository of the IT services that are the focus of ITSM. This paper uses definitions and descriptions from ITSM research as an instrument to identify data in the literature that represents IT service topics. The goal of the paper is to rationalize the data and propose an IT services inventory in the framework of ITSM. The IT service inventory is meant to better enable systematic IT services research and industry IT service planning, implementation, and execution.
机译:在各种学科中,服务科学在学术界,政府和行业中普遍存在。通过IT服务管理(ITSM),信息技术信息库(ITIL)和ISO标准20000的形式主义,在信息技术(IT)领域中是明显的。虽然有标准,方法,研究成果和定义IT服务管理的流程,没有ITSM的焦点的IT服务的存储库。本文使用ITSM Research作为仪器的定义和描述,以识别代表IT服务主题的文献中的数据。本文的目标是合理化数据,并在ITSM的框架中提出IT服务库存。 IT服务库存旨在更好地使系统IT服务研究和行业IT服务规划,实施和执行能够实现。

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