Evaluation model about behavior, quality perception and satisfaction of the drinking water service in Trujillo- Peru

摘要

The present research had as an objective to develop an evaluation model about behavior; quality perception and user's satisfaction of the drinking water service regarding the drinking water service in Trujillo - Peru in the year 2018. The population was made up of the inhabitants with drinking water connections in the district of Trujillo that make a total of62,166. The sample was made up of 651 people who reside in the district. The applied technique was the survey and the instrument was the questionnaire; which includes the user's characterization; the user's environmental behavior; either connected or not connected to public network. The results obtained were the habits and/or customs in the use of water by the users of the drinking water service and 14% believe that it is convenient; as far as the repairs on the public network in the users of the drinking water service; 92% do it externally and in relation to the sanitary guarantee in the drinking water by the users of the drinking water service; 61% consider it moderate. It is concluded that there is an optimal evaluation model about behavior; quality perception and user's satisfaction regarding the drinking water service in Trujillo-Peru-2018.