Cloud Enterprise Resource Planning Implementation: A Systematic Literature Review of Critical Success Factors

摘要

Enterprise resource planning (ERP) is a well-known business management system that enhances functional efficiencies through integration of processes in a company. Cloud ERP systems have recently evolved which are taking precedence over on-premise ERP due to the convenience of remote information access in real-time. The purpose of this study is to investigate and identify the critical success factors (CSFs) and the organisational, environmental, technological and individual characteristics that impact implementation of cloud ERP systems. 81 articles on cloud ERP implementation were evaluated from various conferences and journals. This study identifies 32 CSFs which influence implementation of these systems and also develops an integrative model based on the organisational, environmental, technological and individual characteristics that could impact deployment of cloud ERP systems. This study provides new insights into cloud ERP adoption, its CSFs and offers more clarity to information technology (IT) practitioners into the characteristics that may impact cloud ERP implementation.