Critical Success Factors (CSFS) of Enterprise Resource Planning (ERP) System Implementation in Higher Education Institutions (HEIS) : Concepts and Literature Review

摘要

Nowadays, Information Technology (IT) plays an important role in efficiency and effectiveness of theorganizational performance. As an IT application, Enterprise Resource Planning (ERP) systems isconsidered one of the most important IT applications because it enables the organizations to connect andinteract with its administrative units in order to manage data and organize internal procedures. Manyinstitutions use ERP systems, most notably Higher Education Institutions (HEIs). However, many projectsfail or exceed scheduling and budget constraints; the rate of failure in HEIs sector is higher than in othersectors. With HEIs’ recent movement to implement ERP systems and the lack of research studies examiningsuccessful implementation in HEIs, this paper provides a critical literature review with a special focus onSaudi Arabia. Further, it defines Critical Success Factors (CSFs) contributing to the success of ERPimplementation in HEIs. This paper is part of a larger research effort aiming to provide guidelines anduseful findings that help HEIs to manage the challenges for ERP systems and define CSFs that will helppractitioners to implement them in the Saudi context.