Research on the Service Design of the Museum Visiting

摘要

With the development of the Internet, the challenge of transition also comes to museums. In this paper, the authors investigate the online and offline situation of museums. Focused on the user pain points found in our investigation, we build the participatory museum service system with the service design tools, such as stakeholder maps, system map, blueprint and so on. Visitors can have more opportunity to interact and communicate with museums. This paper tries to offer some suggestions for improvement of museum service design.