Evaluating the effects of e-government initiatives on citizen-centric goals at selected Namibian Government Ministry

摘要

New Public Management (NPM) has seen a drive towards the adoption and use of technology in government. However, many governments find it difficult to attain citizen-centric electronic government (e-Government) services. e-Government initiatives often exclude citizens in its aim of promoting inclusiveness. Due to cultural and social differences, it is important to understand issues related to e-Govemment at contextual levels. This study analyses Namibia's e-Government initiatives and different technologies used. The aim is to establish how the use of these technologies is attributing to citizen-centric goals. The study is limited to a selected case study of a Ministry in the Namibian government. Accordingly, a qualitative case study approach was used for data collection and analysis. Findings from this study are expected to inform the government as it moves towards an information society as noted in the country's vision 2030.