Service ideation and design for process innovations in future seaports

摘要

Logistics is an essential industrial sector for the digital transformation. Particularly maritime logistic processes, e.g. container and offshore wind farm component handling, include numerous regional and global distributed stakeholders and partners. The numerous interfaces between customers, service providers and public authorities inaugurate high potentials for improvements through digitization. Several digitization aspects are subject to maritime logistics research and considerations in affected businesses but there are numerous open potentials for digital transformation use cases in future seaports and no standards for service engineering in this context. While conventional service engineering approaches describe sequential engineering processes, the present paper introduces iterative service engineering phases and methods.