The Service System Study on Children's Hospital-Bed Nursing Based on Multi-level Experience

摘要

Presently, there are rarely children's hospital-beds aiming at children patients' various demand level in the field of medical treatment, which results in children patients' emotional repression and psychological burden in the life of rehabilitation and even affects the state of the children patients' illness. And during the experience economy the integrated innovation with nursing system of children's hospital-beds through experience has become the key factor for children patients' medical treatment. In the whole process of monitoring process, the integrated innovation will contribute to the rapid deployment of nursing service and help the children patients take part in the treatment process happily, which will also meet the parents, children patients and nurses' needs. So based on the theory of multi-experience characteristics of children patients, what we study is trying to collect the pains during the medical service and analyze the opportunity point by taking the Wuxi hospital as an example and using the relative research method of user experience and service process to create new user model and a number of service situation. In the end, trying to create the new service model and multi-level experience touch point by the thought of integration. The paper provides new and effective solution to the traditional children's hospital-beds with the method of system integration from the angle of service design.