A Holistic Approach to User Experience in the Context of an Academic Library Interactive System

摘要

This paper addresses the impact the user perspective has on an interactive system, when designing for experience. The context is the introduction of a discovery tool in an academic library, where the effects of addressing the users experience (UX) are gathered in the digital and the physical space. How the UX was addressed before the introduction of this new discovery tool and how the users experience was tested afterward, will be discussed. The paper analyzes the results of a multi-folded testing of the discovery tool, including a large survey, focus groups, observations and usability testing. The main focus of this paper is on how the results may support the re-design of this system, and how the library staff made sense of the new insight gained by this approach. This new insight is also a point of entrance to look at those usability and design processes, both intensive and somehow chaotic, that influence the design for the user experiences. This holistic approach will give new insight both to the research community and to the academic libraries.