Business Process Changes for ERP Upgrades: Impact on organizational capabilities and improvements

摘要

This research in progress paper aims to explore ERP upgrades, required process changes for successfully aligning upgraded ERP modules to business functions and resulting organizational capabilities for improved productivity. The research is guided by the theories of Dynamic Capabilities and Benefits Dependency Network. It is an interpretive study to be accomplished via online expert panel discussions and case studies. The findings of this qualitative study are expected to add to the knowledge on ERP upgrades and to productivity improvements achieved from IT (ERP).