A case study on the use of enterprise microblogging to improve knowledge sharing

摘要

This paper looked at an IT company by implementing a social networking system, Yammer, to implement an enterprise microblogging system as a alternate knowledge sharing tool for better knowledge sharing practices among employees. This paper highlighted that survey responses and interview followed with focus group study showed that Yammer, an enterprise microblogging system, is a possible future knowledge sharing tool to be used to replace the current knowledge system. It allowed better connection among employees, status update and monitoring of progress on projects. Important findings such as prior training or experience on social networking systems see higher usage among employees. The constraints of the project are short implementation period and small number of participating knowledge workers. The paper concludes by drawing the significant findings of the project and looking at some possible future research works to be conducted.