A Policy or a Silent Revolution: Experience Sharing on Aligning UX Process with Product Development Process

摘要

User experience has become more emphasized in the consumer electronics industry. In many companies, user-centered design process is being implemented to facilitate the development of user-friendly products. Unfortunately, not all practices ended up with success. In this paper, we pointed out the status quo of dilemma, shared the experience of our process rollout practice, and concluded the steps and strategies we adopted to align the user-centered design policy with traditional product development process. Our goals are to acquire more impacts on the product development in an early phase and to become indispensable to the company. At this current stage, we are delighted with the outcome which gone beyond our expectation and have confidence in the future success.