Integrating ICT in one-stop services model: Case study on government institution in Indonesia

摘要

This paper discusses about the design of ICT based one-stop service model with case studies on government institution in Indonesia. These institution has 30 kind of licensing services which operated by different licensing unit. There are three models of one-stop services proposed by the different businesses process. By looking at existing conditions, then compare the advantages and disadvantages of each model, then resulting feasible recommendations to be applied at this time. ICT elements are incorporated into the business processes to improve the service quality become more transparent, fast, and accurate.