Supporting situation awareness: A tradeoff between benefits and overhead

摘要

The prevalence of surveillance and information collection technologies provides decision-makers with greater volume and complexity of information to monitor and on which to base decisions than ever before. In this ever increasing dynamic and information rich environment, the role for decision support systems (DSS) to augment cognition and situation awareness (SA) is becoming crucial. However, unless a better understanding is gained of the factors that promote SA without interfering with other critical cognitive functions, the design and development of such technology may serve only to exacerbate rather than enhance the desired effect. The present study investigates how DSS designed to support particular aspects of SA may affect task performance. In the context of a functional computer-controlled simulation of single ship naval anti-air warfare, a baseline condition was compared to two conditions in which a DSS was integrated to the original interface to support different facets of SA. Participants in the two DSS conditions showed an increased SA level, as measured by the QUASA technique, compared to those in the control condition. Despite this benefit, the two DSS actually lead to a reduced performance, as indexed by defense effectiveness. These findings suggest that the benefits of DSS in terms of SA may be accompanied by an overhead with adverse effects on task performance, particularly in situations of high cognitive load and time constraints. This calls for more holistic evaluations of the cognitive impacts of decision support technologies and the development of methods to simultaneously address competing constraints when designing DSS.