Unsuccessful Does Not Equal Failure: Evaluating the Decision Making Process of Formal Library Instruction Initiatives at a Distance Learning Center Library Using Principles of Design Thinking

摘要

August 2007 marked the beginning of considerable changes at the Brigham Young University (BYU) Salt Lake Center library. The Center moved from its previous location on Highland Drive in east Salt Lake City, where it operated from 1997-2007, to a new, larger facility at the Triad Center in downtown Salt Lake City. At the time of the move, a charge was given to the BYU Salt Lake Center to take advantage of the opportunity to build upon previous services and to overcome shortfalls that were present at the previous location.