Knowledge audit process - tales of two organizations

摘要

Knowledge audit is a process to check on an organization''s knowledge ‘health’, before the organization starts with their knowledge management initiative. This paper reports on how, in reality, two organizations in Malaysia practiced the knowledge audit activity. The case study of these two organizations explores the knowledge audit contributions of the respective organizations, and discusses on the similarities, differences and limitations that were identified from data collected during interviews. The study then suggested the application of automated knowledge audit tool in knowledge audit activity that promotes mass participation from the crowd