Evaluation and Empirical Analysis of Logistics Service Quality Based on Dynamic Fuzzy Theory

机译：基于动态模糊理论的物流服务质量评价与实证分析

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In evaluating logistics service quality, some indicators are characterized as uncertainty and dynamics. To solve the dynamic fuzziness of LSQ, a comprehensive, dynamic and fuzzy evaluation method is proposed to measure the indicators. In this way, a customer-oriented logistics service quality system is established. A case problem is used to show the application of proposed method.

机译：在评估物流服务质量时，一些指标具有不确定性和动态性。为了解决LSQ的动态模糊性，提出了一种综合，动态，模糊的指标评价方法。这样，建立了以客户为导向的物流服务质量体系。以案例为例，说明所提出方法的应用。

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《2011 International Conference on Management and Service Science》|2011年|p.1-4|共4页
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Zhou Zheng-song; Sun Yue-juan;
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中图分类管理学;
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Evaluation and Empirical Analysis of Logistics Service Quality Based on Dynamic Fuzzy Theory

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