Improving Operations: Metrics to Results

摘要

As a result of the mission failure of the Mars Climate Orbiter (MCO) spacecraft in 1999, the Jet Propulsion Laboratory (JPL) initiated the development of a Mission Operations Assurance (MOA) program to be implemented across all flight projects managed by JPL. One of the initiatives undertaken in 2001 was the collection of data on command file errors occurring in the operational phase of the mission. This paper defines command file errors and how and where they occur in the operations process. It also describes the problem reporting system (PRS) in use for mission operations at JPL. We examine the recent modifications to the PRS that enable the collection of metrics, specifically on command file errors. This paper discusses what the data show us since metrics have been collected for the operational missions conducted by JPL. We examine the evolution of an operational working group initiative to evaluate proximate, contributing, and root causes for the errors. As part of this discussion we see what the metrics have indicated over a decade. At the macro level, we can say that the aggregate command file error rate has been cut to roughly one third of the initial 2001 level by the end of 2011. Additionally, we explore efficient and innovative means to continually integrate the findings and recommendations from the working group back into the flight operations environment.