A Total Quality Management Model for the Construction Process under ISO 9000

摘要

Total Quality Management (TQM) means “business excellence”. It is defined as both a quality management philosophy and a set of guiding principles that foster an organizational culture and participation of all members of the organization aiming at long-term success through customer satisfaction and continuous improvement of products or services, and benefits to all the members and society. In the paper, a TQM model and the quality management system have been developed in an attempt to integrate the eight principles of ISO 9000, the five standard modules of ISO 9001, the TQM techniques, and the six performances indicators (i.e., quality, cost, time, safety, communication and morale) into construction practice. Under the standards with respect to the model developed in the paper, good relationship between contractors and clients is established by having well-defined and mutually agreed requirements for the product and service. Thus, the system will result in better quality of works, more efficient allocation of resources, less of materials, and, the most Process under ISO 9000* important of all, better site safety.