Study on Staff's Satisfaction of Public Sectors Based on Internal Service's Quality

摘要

As the internal customers of public sectors,the staff's satisfaction will influence entire service's quality of external customer (the public) to a large extent. Taking broad-sense customer-orientation as a staring point,based on its illustration of the relationship between staff's satisfaction and internal service's quality of public sectors,this article tries to explore how to dig out the internal quality problems in practice in order to improve them and find a way to enhance staff's satisfaction.