Design guidelines for system administration tools developed through ethnographic field studies

摘要

Over the years, IT systems have become increasingly complex such that management is now a serious bottleneck to personal and organizational productivity. IT service delivery costs are now dominated by operating expenses, and end-user productivity suffers as a consequence. Simply put, we are at a turning point in IT: Further advances in technology, business efficiency, and growth require fundamentally new approaches to system design and management. Solutions will require a broad understanding of technology, people, organizations, and business.