Enhancing interpersonal skills in Information Technology Projects

摘要

Many project courses emphasise technical issues and neglect the interpersonal and human issues involved in software development projects. Employers value graduates who have good communication, negotiation and conflict resolution skills and are able to function well in a team environment. This paper describes a highly successful and innovative final year Information Technology Project course which is focussed on the people and the clients involved in projects. The large project team (approximately 14 to 18 students) is highly structured and team members take on all of the roles likely to be encountered in the workplace.