Operational risk management

摘要

Risk management of human-technological systems has focused on strategic planning for prevention, mitigation, response and recovery activities. The growing availability and accessibility of advanced information and communications technologies provide the opportunity for operational risk management (ORM). In this paper, the authors define ORM and summarize their research results as reported in their most recent book. This paper highlights the core concepts of ORM, discusses decision support technologies for ORM, and presents applications in transportation and emergency response.