Hewlett-Packard's approach to customer requests for product and process environmental, health and safety information

摘要

This paper provides an overview of how the Hewlett-Packard (HP) Company is pursuing a customer-centered approach to more effectively and consistently respond to the growing number and variety of customer requests it receives for product and process environmental, health and safety (EHS) information. First, it examines the challenges of defining the effectiveness of the company's existing customer EHS information processes in a decentralized environment; and how HP is using that knowledge to create a network of partners and sponsors to address the issue across HP's diverse businesses. Second, it describes how HP is engaging its customers to achieve a broader, understanding of their expectations and the underlying objectives behind their requests for product and process EHS information. Finally, it outlines the guiding principles HP uses in working with its customers to help the company more effectively address the EHS information requests it receives from them.